FRICTION FIELD NOTES / ARCHIVE

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RESEARCH ARCHIVE

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34 results / 34 total

Industrial control system representing a governed operational workflow — Editorial image / Pexels

07 / AI AGENTS / SYSTEM DESIGN

AI agent or workflow automation? Use the smallest system that can own the task.

FIELD GUIDE · PUBLISHED 2026-07-21 · UPDATED 2026-08-13 · 9 MINA decision framework for Malaysian businesses choosing between deterministic automation, copilots, and autonomous agentic workflows.Read field note

Worker in Kuala Lumpur whose workplace data may be processed by operational systems — Theodore Nguyen / Pexels

08 / WORKPLACE AI / DATA PROTECTION

Using AI to monitor employees? Malaysia's DPIA guidance makes the risk concrete.

POLICY BRIEF · PUBLISHED 2026-07-21 · UPDATED 2026-08-13 · 8 MINWhat employers should examine before automated performance scoring, behavioural summaries, biometrics, or workforce profiling.Read field note

Warehouse operator using a tablet to coordinate a connected business process — Editorial image / Pexels

09 / BUYER GUIDE / MALAYSIA

How to choose an AI automation company in Malaysia without buying a demo.

BUYER GUIDE · PUBLISHED 2026-07-21 · UPDATED 2026-08-13 · 10 MINA buyer's framework for evaluating discovery, architecture, evidence, data protection, deployment, ownership, and long-term support.Read field note

Partner-delivered analytics product interface representing a connected delivery programme — CareerCraftly supplied portfolio

10 / PARTNERSHIP / DELIVERY

AI delivery needs a system, not a relay race between vendors.

BUYER GUIDE · PUBLISHED 2026-07-29 · UPDATED 2026-08-13 · 8 MINWhy Friction's delivery partnership with CareerCraftly and Flux Mind Studios matters for complex Malaysian AI, software, and automation programmes.Read field note

Partner portfolio event operations interface representing a workflow that moves across multiple steps — CareerCraftly supplied portfolio

11 / AI AGENTS / OPERATIONS

A software tool helps your team work. A work agent moves the work.

FIELD GUIDE · PUBLISHED 2026-07-29 · UPDATED 2026-08-13 · 8 MINA practical distinction for Malaysian SMEs deciding whether they need another interface or a system that owns repeated operational tasks.Read field note

Technical partner portfolio interface used to illustrate monitored, evidence-led systems — CareerCraftly supplied portfolio

12 / MANUFACTURING / COMPUTER VISION

Computer vision becomes valuable when it joins factory discipline.

TECHNICAL GUIDE · PUBLISHED 2026-07-29 · UPDATED 2026-08-13 · 9 MINHow Malaysian manufacturers can evaluate visual inspection and edge AI beyond the proof-of-concept camera demo.Read field note